TL 9000 Certification is a quality standard developed by the Quality Excellence for Suppliers of Telecommunications. TL 9000 standards describe the telecommunications quality system requirements for the design, development, production, delivery, installation and maintenance of products and services. TL 9000 is a two-part quality management system, ISO 9001 provides the base and TL 9000 provides over 90 supplementary requirements specific to telecommunications. TL 9000 requirements define a set of processes, procedures, and tools that a telecommunication company implements to ensure that customer satisfaction and quality requirements are met or exceeded, thus, providing a platform for continual improvement of company products and services.
Who can applicable to TL 9000 certification in Middle East?
TL 9000 is only relevant to those organizations that they relevant to the telecommunications industry and who want to implement a certified management system with international recognition.
Benefits of TL 9000 Certification in Middle East
- Both Service Providers and Suppliers gained
- Increased in customer satisfaction.
- Increased performance
- Reliability in providing service.
- Better use of time and resources