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ISO Abbreviated as (International Organization for Standardization) is a worldwide federation of national standards bodies Formed by More than 160 Countries with one standards body representing each member country.
The Bureau of Indian standards (BIS) for example, represents India.
Member organizations of ISO collaborate themselves in the development and promotion of international standards for technology, scientific testing processes, working conditions, societal issues, Technical Standards and more.
A General Assembly of ISO which consists of representatives from ISO members from Countries and elected leaders called principal officers, acts as the decision-making body for ISO. The organization has its headquarters in Geneva, Switzerland, where a central secretariat oversees operations.
About ISO 20000-1 Standard
ISO 20000-1 is a specifically developed standard for IT Service Management System. This standard provides requirements to establish, monitor, maintain and continually improve the Service Management System (SMS). The standard explains a set of management system processes designed to deliver more effective IT services (both to those within your organisation and your customers). ISO 20000 gives you the framework to help you manage your ITSM, while allowing you to prove your company follows best practice. With the standard requirements you will achieve best practice to improve your delivery of IT services.
ISO 20000 Certification is an activity of verifying the organization’s Compliance through planned and informed ISO audits to confirm that the organization complies with the standard requirement of ISO 20000.
ITSM ISO 20000 is IT Service Management System Standard that specifies ISO 20000 Certification requirements for the service provider to plan, establish, implement and maintain ISO 20000 Controls for an effective SMS Service Management System within an organization.
ISO 20000 Controls are implemented through documented requirements of ISO 20000 Standard clauses by organizations requiring assurance that their service requirements are fulfilled.
For an Organization to obtain the ISO/IEC 20000 certification, it has to engage the services of a Certification Body. IAS is an ISO Certification Bodies in Jordan. IAS conducts auditing and providing ISO 20000 certification in Jordan and also for various standards in Jordan
ISO 20000 Certification establishes an organization’s assurance to providing the services in a quality manner to the customers and clients. This certification not only enhances the reputation of the organization but also encourages the suppliers/service providers to bring effective improvements in design, transition and delivery of services. It is an Information Technology Management System certification that supports to build a strong relationship between the organization and its customers.
Acquiring ISO 20000-1 Certification offers the following benefits to the organization.
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